Terms of Service

Effective Date: February 22, 2026

Last Updated: February 22, 2026

Welcome to AI HelpDesk. These Terms of Service ("Terms") govern your access to and use of our helpdesk platform. By using our service, you agree to these Terms.

Please read these Terms carefully before using our service.

1. Acceptance of Terms

By accessing or using AI HelpDesk ("Service"), you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1.1 Eligibility

• You must be at least 16 years old to use this Service
• You must have the authority to enter into these Terms
• You must provide accurate and complete information

2. Service Description

AI HelpDesk is a multi-tenant SaaS platform that provides:

• Customer support ticket management
• Email integration (Gmail API)
• AI-powered ticket analysis and categorization
• Team collaboration tools
• Analytics and reporting
• SLA monitoring

3. Account Registration

3.1 Account Creation

• You must create an account to use the Service
• You can sign up using Google OAuth or email/password
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access

3.2 Account Information

• You must provide accurate, current, and complete information
• You must update information to keep it accurate
• We reserve the right to suspend accounts with false information

3.3 Account Security

• You are responsible for all activities under your account
• Use strong passwords and enable two-factor authentication
• Do not share your account credentials
• Notify us immediately of any security breaches

4. Subscription Plans and Billing

4.1 Available Plans

Plan	Price	Features
Free	$0/month	2 agents, 50 tickets/month, 100 AI credits
Pro	$49/month	10 agents, 500 tickets/month, 1,000 AI credits
Business	$199/month	Unlimited agents, tickets, 5,000 AI credits

4.2 Payment Terms

• Subscriptions are billed monthly in advance
• Payments are processed securely through Stripe
• All fees are in USD unless otherwise stated
• Prices are subject to change with 30 days notice

4.3 Refund Policy

• No refunds for partial months
• Cancel anytime (effective at end of billing period)
• Free plan users can upgrade/downgrade anytime
• Refunds may be issued at our discretion for service issues

4.4 Usage Limits

• Each plan has specific usage limits
• Exceeding limits may result in service restrictions
• Upgrade to higher plan to increase limits
• We will notify you before enforcing restrictions

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service for:

• Managing customer support tickets
• Team collaboration on support issues
• Analyzing support metrics and performance
• Integrating with your email systems

5.2 Prohibited Activities

You may NOT:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems
• Reverse engineer or decompile the Service
• Use the Service for spam or unsolicited communications
• Resell or redistribute the Service without permission
• Scrape or harvest data from the Service
• Interfere with Service operation or other users
• Use the Service for illegal or fraudulent purposes

5.3 Content Standards

Content you submit must NOT:

• Be defamatory, obscene, or offensive
• Promote violence or discrimination
• Violate privacy rights
• Contain false or misleading information
• Infringe on copyrights or trademarks

6. Gmail API Integration

6.1 Authorization

• You authorize us to access your Gmail account for helpdesk purposes
• We will only access emails related to support tickets
• You can revoke access at any time in settings

6.2 Gmail API Usage

We use Gmail API to:

• Read incoming support emails
• Send ticket responses
• Organize support inbox

6.3 Compliance

Our use of Gmail API complies with Google API Services User Data Policy, including Limited Use requirements.

7. Intellectual Property

7.1 Our Rights

• We own all rights to the Service, including code, design, and trademarks
• These Terms do not grant you ownership of the Service
• You may not use our trademarks without permission

7.2 Your Content

• You retain ownership of content you submit (tickets, messages, etc.)
• You grant us a license to use your content to provide the Service
• This license ends when you delete content or close your account

7.3 Feedback

• We welcome feedback and suggestions
• You grant us the right to use feedback without compensation
• We are not obligated to implement suggestions

8. Data and Privacy

8.1 Data Collection

We collect and process data as described in our Privacy Policy.

8.2 Data Security

• We implement industry-standard security measures
• Data is encrypted in transit and at rest
• Multi-tenant data isolation ensures privacy

8.3 Data Backup

• We perform automated daily backups
• Backups are retained for 90 days
• You are responsible for maintaining your own backups

8.4 Data Export

• You can export your data at any time
• Data is provided in JSON format
• Export includes tickets, messages, and settings

9. Service Availability

9.1 Uptime

• We strive for 99.9% uptime
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice

9.2 Service Modifications

• We may modify or discontinue features with notice
• We will provide reasonable notice for significant changes
• Continued use after changes constitutes acceptance

9.3 No Warranty

10. Limitation of Liability

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit to the Service

12. Termination

12.1 By You

• You may cancel your account at any time
• Cancellation is effective at end of billing period
• You can export your data before cancellation

12.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• Your account is inactive for 12+ months
• Payment fails repeatedly
• Required by law
• We discontinue the Service

12.3 Effect of Termination

• Access to the Service ends immediately
• Data is retained for 30 days (for recovery)
• After 30 days, data is permanently deleted
• No refunds for remaining subscription period

13. Dispute Resolution

13.1 Informal Resolution

Before filing a claim, please contact us at erpawan459@gmail.com to resolve the issue informally.

13.2 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.3 Arbitration

Any disputes will be resolved through binding arbitration, except:

• Small claims court actions
• Intellectual property disputes
• Injunctive relief requests

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 Waiver

Failure to enforce any provision does not waive our right to enforce it later.

14.4 Assignment

• You may not assign these Terms without our consent
• We may assign these Terms to affiliates or successors

14.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our control (natural disasters, wars, pandemics, etc.).

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated Terms on this page
• Updating the "Last Updated" date
• Sending email notification (for significant changes)

Your continued use after changes constitutes acceptance of the updated Terms.

16. Contact Information

17. Acknowledgment

By using AI HelpDesk, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.